Frequently asked questions
Where is my data stored?
All your collections and records are saved to a private, hidden area of your own Google
Drive account (the
appDataFolder).
Recora doesn't run its own database — your data never leaves Google's infrastructure except
to sync with your device.
My records disappeared — what happened?
This is almost always a sign-in or sync issue rather than actual data loss, since your
records live in your Drive, not on the device. Try: (1) sign out and sign back in to refresh
your Google session, (2) check you're signed into the same Google account you used
originally, (3) confirm you have network connectivity so the app can sync. If records are
still missing after that,
email us
and we'll help you check your Drive's appDataFolder.
I can't sign in with Google
Double-check you have a stable internet connection and that Google Play Services (Android)
or your Apple ID network access (iOS) isn't restricted. If a sign-in previously worked and
suddenly stopped, visit
Google Account Permissions
to confirm Recora still has access — if it was revoked, sign in again to re-grant it.
Reinstalling the app can also clear a corrupted local session.
How do I export my data?
Open any collection, use the export option to download a CSV snapshot of its records. Since
your data is plain JSON in your Google Drive, you can also access it directly from
Drive if you ever need a raw copy.
Does Recora work offline?
Yes — Recora keeps a local cache of your collections so you can view and edit records without
a connection. Changes sync back to Google Drive automatically the next time you're online.
How do I permanently delete my account and data?
Recora doesn't have a separate account system — signing out and revoking access via
Google Account Permissions
permanently deletes the app's stored data from your Drive. There's nothing left on our end,
since we never had a copy.
Is Recora free?
Yes, Recora is currently free with no ads and no in-app purchases. If that changes in the
future, we'll clearly disclose pricing before asking you to pay — see our
Terms & Conditions.
Troubleshooting checklist
- Make sure you're running the latest version of Recora from the App Store / Google Play.
- Check your internet connection — Drive sync requires network access.
- Sign out and sign back in to refresh your Google authentication.
- Restart the app fully (close it from your app switcher, not just background it).
- If a specific screen is stuck or crashing, try reinstalling the app — your data is safe in Drive and will reload after you sign in again.
- Still stuck? Email us with your device model, OS version, and app version (found in Settings) so we can help faster.
Report a bug or request a feature
Found something broken, or have an idea that would make Recora better? We read every message. Email us with:
- • A short description of what happened (or what you'd like to see)
- • Steps to reproduce the issue, if it's a bug
- • Your device model and OS version (e.g. iPhone 14, iOS 18)
- • A screenshot, if relevant
Privacy & Terms
Still need help?
Reach out any time — we aim to respond to all support requests within 2 business days.